My Son Has Been INDUCTED! & "Sad" phone?

My first post and my son "J" has been inducted!  Ok, not AB-ducted or InDicted, which is what I kept wanting to call it for some reason, but IN-ducted, into the National Honor Society at his VoTech High School.  He is studying electronics and has done very well.  I'm SO proud of him for making the Honor society!  He has a friend, who is also in electronics that was inducted right along with him, it's always nice to have a friend along for the ride.  Next year they will both be seniors, hard to believe, seems like just yesterday they were little guys.

On another note, I have had a red Samsung Reality cell phone, but it has been giving me some problems.  When I went to the Verizon store they said it was a software issue and she was trying to fix it, but because of the nature of the problem, could not.  She called to have them send me a replacement phone.  I told her that when I login to my account it always says my phone is black, but it's not, it's red, and I'd like another red one.  Well, it came in today.....guess what??  It's not red!  It's.....get this......LIGHT BLUE!  Seriously?  What is Verizon thinking?  Since they only send the front part of the phone, and not the battery or the back, did they think I'd be happy with a blue front with a red back? I don't THINK so! (When I told a friend that I had a blue phone, she asked me if it was sad, LOL!) Once again, got on the phone and called the store.  They said if I wanted, they have a back for a blue phone.  Well, I'm upset because I really LIKED my red phone, and now I have to have a blue phone.  Not that I don't like blue, but it's just the principal of the thing.  When I went to pick it up, well, the back is actually black, so it's not even blue...I'm going to look online and see if that's really the color of the blue one, or if they are trying to pull one over on me.  *sigh*  PLUS, I had a screen protector on the touch screen on the other phone and now I have to buy another one?  How fair is that?  I'm not happy at all.  I may have to send in a complaint to Verizon about this.  I should get back at least as much as I've put into it, right?